What should I do if my heat provider has no record of receiving my energy draft that I mailed to them?
You must allow 12 weeks for your draft to be applied to your heat account. After 12 weeks, you may inquire about the status of your draft using self-service.
Include your full name, complete current mailing address and the tax year with your request.
Click on the above link and follow these steps:
- Select the “Inquiries” option
- Then select “Inquire about My Refund”
- You will be asked to enter the following information for security reasons:
- Primary filer’s Social Security number
- Primary filer’s last name
- Tax year
- Filing status
- Adjusted Gross Income (AGI)/Total Household Resources (THR)
- If your AGI is a negative number, enter "-" after the number. Example: 1045-
Note: If you are unable to authenticate using your current tax year information, select the previous tax year for authentication. When you submit your question, explain that you selected a previous tax year for authentication. Include the AGI/THR and tax year for which you are inquiring.