Emergency Dispatcher

What is an Emergency Dispatcher?

The dispatcher is an essential and crucial part of the law enforcement team. They are responsible for responding to radio/telephone inquiries at regional communication facilities from public safety personnel and the general public concerning complaints, emergency situations, and criminal activity. They act in partnership with law enforcement officers working the road and supply critical information and crucial services for their day to day operation, and coordinate the deployment of emergency personnel and equipment during any crisis situation.

Minimum Requirements

  • Education level typically acquired through the completion of high school
  • One year experience working in an emergency response situation such as law enforcement, fire, paramedical or related field of work, or the military.
  • CPR and Basic First Aid is required for this position.

Salary and Benefits

  • Michigan State Police employees receive health, dental, vision and life insurance packages. They participate in the State of Michigan's Defined Contribution Retirement Program; additional options for retirement investment are available through the state's 401k or 457 deferred compensation programs. Visit the Michigan Civil Service Commission web site for more information
  • Employees earn 13 vacation days in the first calendar year, accrued four hours every two weeks. Additional vacation time is accrued based on years of service.
  • Employees earn 13 paid sick days in a calendar year, accrued four hours every two weeks.
  • Employees receive 12 paid holidays per year.
  • Emergency Dispatchers are provided with the required uniforms and equipment.
  • All training is provided by the department.

Selection Process

  • Candidates must pass a pre-employment test evaluating skills, knowledge, and abilities related to the elements of emergency dispatching. 
  • After passing the pre-employment test, candidates will be invited to participate in hiring interview designed to assess specific competencies necessary to perform the duties of an Emergency Dispatcher. The Hiring Interview will be based on the Michigan Department of Civil Service validated job assessment for the position.
  • Selected candidates will be given a Conditional Offer of Employment, pending the successful completion of a background investigation and drug screening test. 

How to Apply

Vacancies are posted at www.michigan.gov/mdcs under state jobs, view current openings. Scroll down to view current vacancies. Click on the position you are interested in and view the job description. Click on apply and follow the instructions. It requires you to create an account, if you do not have one.

Contact MSP-Dispatch-Recruiting@michigan.gov to learn more.