WIC EBT Transition Information

Thank you for your patience as we transition to our new EBT Processor. Get ready to schedule your tickets, the train is planning to stop at your station soon.

As you are aware, the new EBT cards and brochures have begun to arrive at your agencies. Please do not begin issuing them until after the conversion, August 30, 2021.

 
FAQ's - Coming Soon
 
Glossary

APL - Approved Product List

CardPro Connect - Used by State Staff to order WIC EBT Cards

Client Portal - A self- service, secure environment to access product information that is specific to your organization.  This is for State Staff only.

CVB - Cash Value Benefit

Data Direct - Detailed information with ability to export data, with business intelligence (BI) tools for data analysis and reporting.  This is currently for State Staff only.

EBT - Electronic Benefits Transfer

ebtEDGE - A mobile application which provides a way for a WIC Client to view their benefits, balance, transactions and set their pin in one safe and easy-to-use location.  It is also called Cardholder Portal. 

FNS - Food Nutrition Service

IVRU - Interactive Voice Response Unit

MIS - Management Information System

PIN - Personal Identification Number

POS - Point of Sale - An electronic device used by retail businesses to process credit and debit transactions, often in reference to a stand-beside POS terminal.

Retailer/Vendor - the business that sells goods to the public approved by WIC

TPP - Third Party Processor

UAT - User Acceptance Testing

WIC - Women, Infant & Children Special Supplemental Nutrition Program

WIC Direct - CDP's platform for WIC only information.

WIC EBT - Electronic Benefits Transfer for WIC.  The electronic transfer of government benefits to individuals through the use of card technology and point-of-sale terminals

FIS/CDP - State of Michigan's new contracted EBT Processor 

FIS - Fidelity National Information Systems

CDP - Custom Data Processing

PAL - Program Area Lead

SME - Subject Matter Expert

KL&A - Kunz, Leigh and Associates - The Michigan Information System (MIS) Developer handling MI-WIC effective August 27, 2021.

GCOM - Formerly 3-Sigma Software. Michigan Information System (MIS) Developer handling MI-WIC, 2008-August 27, 2021.

 
Training Updates

Training dates begin August 9, 2021. 

Registration is open NOW. The link below is ready for you and your staff to register.  Sign up early because space is limited. ALL ABOARD!

WIC EBT Link:  https://www.signupgenius.com/go/10C0F4DA4AB2DA0FECE9-wicebt or you can search for a sign up created by:

 MDHHS-WICEBTQuestions@Michigan.gov

 
ebtEDGE Cardholder User Guide 

Click link to download ebtEDGE Cardholder User Guide

 
Calendar-Upcoming Dates/milestones
  • August 27, 2021
    • No appointments are to be scheduled after 4:00 PM
    • Conversions to FIS/CDP begins at 5:00 PM
    • MI-WIC will be unavailable beginning at 5:00 PM
  • August 28, 2021
    • MI-WIC will be unavailable
    • Clients will NOT be able to shop at ANY STORE using their WIC and/or SNAP Benefits beginning at 11:30 PM 
    • Note: The State Office will schedule a notification to clients via text blast
  • August 29, 2021
    • MI-WIC will be unavailable
    • Clients will NOT be able to shop at ANY STORE using their WIC and/or SNAP Benefits until approximately 9:00 AM   
    • Note: The State Office will schedule a notification to clients via text blast to notify them when they can shop again
  • August 30, 2021
    • Schedule lightly this week
    • MI-WIC will be available at 9:00 AM
 
Card Ordering Process - Coming Soon

 

Please contact MDHHS-WICEBTQuestions@Michigan.GOV If you have questions.