Labor and Economic Opportunity
LANSING, Mich. - January 05, 2017 - The Michigan Unemployment Insurance Agency will become more effective and efficient in making sure people get the benefits they are entitled to under a three-point plan to address challenges within the agency , announced today by Talent Investment Agency Director Wanda M. Stokes. The UIA is part of TIA.
Stokes, who became TIA director in July, said she is conducting a top-to-bottom review of the agency and has made a change in leadership at the UIA, which provides temporary income to residents who lose jobs through no fault of their own and collects taxes from businesses to pay for that income.
“The Unemployment Insurance Agency helps Michiganders through a difficult time in their lives, and has many dedicated employees who serve our state well,” Stokes said. “But there are significant challenges within the agency that must be addressed. We must do better, and I am committed to making the agency stronger and more effective.”
Stokes said issues with various aspects of the UIA’s operations have been identified by the Michigan Office of the Auditor General, state lawmakers and U.S. Rep. Sander Levin. The agency also is responding to concerns raised by customers.
“I thank the people who have brought problems to our attention,” Stokes said. “We already have made some improvements and there are more to come. We are moving quickly because Michigan residents and employers deserve the best service possible.”
Stokes today presented a three-point plan to address issues that have been raised.
Point One - Focus on customer service:
Point two - Organization evaluation:
Point three - Identifying and addressing fraud:
Stokes said work has begun on each of the points already and that additional changes could be announced in the coming weeks and months.
“We need to work quickly,” Stokes said. “At all times we must remember that we are here to serve our state’s residents and employers. When people are looking for work, they look to us for help and we must do our best to get them the help they are entitled to.”