Telephone 900 Service

Agency: Licensing and Regulatory Affairs

Required State License(s): None Other Possible License(s): AT&T 900-line information: Several long distance carriers provide 900 service. The lessee of the 900 service sets the fee. This can be a per minute charge or flat fee per call. The long distance and local carriers work together to collect the money for the call and send the collections to the lessor. The business does not have to be about the business of collecting. AT&T recommends that a 900 lessee have a written business plan and a minimum $20,000 investment to tide them over for the three months it will take for the long distance carrier to collect the proceeds from the 900 service and remit it back to the business. This also involves a background and credit check. Individuals, not just businesses, may lease 900 service. The background and credit check are performed on the individual's social security number. Options are virtually unlimited for types of 900 service available. For more information, contact your local long distance carrier. Ameritech 900-line information There are certain limitations on being able to force individuals to pay for 900/976 phone calls. Consumer rights for 900/976 numbers are provided under the Federal Telephone Disclosure and Dispute Resolution Act of 1992. 900/976 charges appearing on a customer's phone bill are for non-communication services. The customer should not be billed for any message that does not comply with federal laws and regulations. If a customer has been incorrectly billed for a pay-per call service they can request an investigation of the charge. During the investigation, the customer is not expected to pay for the disputed amount. An adjustment will be made to the customer's bill if their claim is correct. Also, they will not have to pay the disputed amount (up to $50 per call) if the claim isn't handled according to applicable regulations. Basic local and long distance phone service will not be disconnected for failure to pay 900/976 charges. If the customer fails to pay for legitimate charges, 900/976 services may be blocked from the customer's phone. Also, the carrier or Information Provider can contact the customer directly for payment. A customer/business may block access to 900/976 numbers with a phone call to their phone carrier. Revised: 4/21/94