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About the Office


    • The OCO is housed in the Department of Technology, Management and Budget as an independent agency.  
    • Empowerment through knowledge: If you have general questions about the child welfare system in Michigan, we may be able to assist you in providing insight.
    • If you believe that your experience with Michigan's child welfare system (child protective services, foster care, adoption and/or juvenile justice) can highlight a system wide issue or deficiency or can be used as a case sample to improve the child welfare system as a whole, please contact our office or file an online complaint.
    • The OCO may be able to use your experience to highlight areas where the Ombudsman can make recommendations for change to improve the child welfare system.

    Suzanna Shkreli was appointed Director to the Office of Children's Ombudsman (OCO) on March 25, 2021 by Governor Gretchen Whitmer. Prior to being appointed director, Suzanna served as deputy legal counsel in the Executive Office of the Governor. Before joining state government, Suzanna served as an assistant prosecuting attorney with the Macomb County Prosecutor's Office where she was assigned to the Child Protection Unit, vertically prosecuting crimes against children involving physical and sexual abuse. Additionally, Suzanna has conducted training for prosecutors and law enforcement officials throughout Albania on Crime Victims' Rights on behalf of the U.S. Department of Justice, Office of Prosecutorial Development and Training (OPDAT). 

    Suzanna is a lifelong Michigander and a proud American of Albanian heritage. She is a graduate of Oakland Univeristy and Thomas M. Cooley Law School. 

    In her role as the Children's Ombudsman, Suzanna will help improve Michigan's child welfare system through independently investigating complaints, advocating for children, and recommending changes to improve law, policy, and practice for the benefit of current and future generations. 



    The OCO has published the 2020 Annual Report which includes Findings and Recommendations from a death case the OCO investigated in 2020. 

More About the Office


  • Attention:

    The Office of Children's Ombudsman is utilizing remote working locations during the COVID-19 outbreak.

    Please not that we will not be able to receive the public in our office until further notice.

    We apologize for any inconvenience.  We appreciate your understanding as we continue to work hard for the people of the Michigan.

    OCO's Safe Return to the Workplace Plan 

     More on COVID-19

Safe Sleep Awareness


    Infant Safe Sleep Awareness and education plays an important role in preventing sleep-related infant deaths. Most people think this would never happen to them, but the sad reality is that a baby dies nearly every other day in Michigan and these deaths are overwhelmingly preventable.







    To keep babies 0-12 months of age safe, while sleeping at night and during naps, follow the American Academy of Pediatrics guidelines:

    • Place baby on back, in a crib, bassinet or pack n' play for every sleep time.
    • Use a firm mattress with a tightly fitted sheet.
    • Keep baby's sleep space clutter free - no pillows, blankets or toys.
    • Avoid covering baby's head or overheating. Instead of a blanket, consider using a sleep sack, wearable blanket or footed sleeper to keep baby warm.
    • Remind everyone who cares for baby, including babysitters and family members, how to keep baby safe while sleeping. 
    • Keep baby in a smoke-free environment.
    • Support breastfeeding and immunizations.
     More On Safe Sleep



  • What does the OCO Do?

    When a complaint is filed with the Office of Children's Ombudsman (OCO), the Ombudsman's staff can conduct an investigation into Children's Protective Services (CPS), Foster Care, Adoption Services and/or Juvenile Justice when children are involved with these programs. 

    All complaints go through a preliminary investigation process where the Ombudsman determines if a full investigation is warranted and if so, an independent investigation into the complaint is conducted. 

    The OCO also conducts investigations regarding child death cases when there was an active CPS investigation, open services case, a rejected CPS complaint, open foster care case or closed foster care case in the previous two years. The OCO also must investigate any death of a foster child, unless the death resulted from natural casues and there were no prior CPS or licensing complaints concerning the foster home. 

    After an investigation is completed, the Ombudsman may present any relevant recommendations to the Govenor, Legislature and the MDHHS Director if the Ombudsman believes that the results will improve Michigan's child welfare system. 

    The OCO is also here to provide information for families involved in Michigan's child welfare system. The OCO intake staff can provide insight on the system's processes and connect a caller with the appropriate resource. 

    What Should I Do Before Calling?

    Try to resolve the matter with MDHHS or the child-placing agency handling your case by starting with the caseworker. If that does not resolve matters, contact the worker's supervisor, program manager or agency director. If you haven't attempted this, the OCO will direct you to do so. Please understand that MDHHS is prohibited by law from talking about cases in some instances. Be prepared and have all relevant information ready. Keep notes of who you talked to and when. You may be asked to provide these upon filing a complaint with the OCO.

    The OCO has no legal authority to investigate complaints that exclusively involve:

    • Employee issues (rude behavior, poor communication)
    • Complaints against a court, Judges, attorneys and law enforcement agencies
    • Friend of the Court issues (custody, parenting time, child support)
    • Guardianships
    • School problems
    • Court orders
    • Adult Protective Services
    • Individuals making false CPS complaints