Appendix A - Human Resources
Is your library staffed by people who are dedicated to service and motivated by a desire to serve the public in a competent, efficient, and friendly manner? The employment of qualified personnel is the most vital responsibility of the board and library administration. This section seeks to ensure that library administration select and train people who are dedicated to quality service.
A. EMPLOYEE MANUAL
A complete employee manual is an important part of human resources management. The Genesee District Library has provided a copy of their employee handbook. Genesee has achieved QSAC Excellent status and the handbook is one example of excellent human resources management.
Genesee District Library Employee Handbook
Traverse Area District Library
Suggested topics for library personnel policies and/or handbooks:
- ADA accommodation
- Affirmative action
- Certification at the Library of Michigan
- Classification schedule
- Computer and Social media use
- Conduct at work
- Continuing education
- Discharge procedures
- Disciplinary actions
- Emergency closing
- Employee Handbook Samples
- Employment at Will statement
- Equal employment opportunity provision
- Evaluation procedures
- Grievance procedures
- Health benefits
- Hiring practices
- Hours of work and Overtime
- Interview Questions
- Job descriptions
- Job Descriptions for Trustees
- Leave of absences, paid and unpaid (Vacation, Family leave,
Sick leave, Holidays, Jury duty, Compassionate leave,
- Life insurance
- Organizational chart
- Personnel records
- Probationary period
- Salary schedule
- Staff competencies
- Staff development and training
- Staff Levels
- Travel expenses
- Trustee training
- Worker's compensation
- Working conditions and standards
Note: All employee information guides or personnel policies should be reviewed by the library's attorney.
B. EMPLOYEE ORIENTATION
Aside from the specifics of the particular job, an orientation programs contains the following items:
- Introduction to the library's mission statement, philosophy, goals, and services;
- Instruction on how the employee's position fits into the above;
- If applicable, explanation on how the library works with other branches of government;
- Customer training sessions;
- Library policies and procedures
- Organizational chart;
- Tour and map of the physical facility;
- Introduction to other staff;
- Telephone system training;
- Emergency and security policies including emergency telephone numbers
- Work schedule;
- Training in specific job duties, including training to assist patrons in the use of available electronic resources.
Some libraries assign a more experienced employee, a "buddy," to a new employee for the first month of service.
New Hire Training Materials from the Kent District Library
- Records Retention – Employee Records. Michigan Public Libraries. Records Retention Schedule from the Records Management Services, Department of Technology, Management and Budget, State of Michigan.
- Developing a Compensation Plan for Your Library by Paula Singer. Chicago: ALA, 2002.
- Human Resources for Results: The Right Person for the Right Job by Jeanne Goodrich and Paula Singer. Chicago: PLA 2007.
- A Library Board’s Practical Guide to Finding the Right Library Director by Detroit Suburban Librarians’ Roundtable Succession Planning Committee. 2005.
- Staffing for Results: A Guide to Working Smarter by Diane Mayo and Jeanne Goodrich. Chicago: PLA, 2002.