Licensing and Regulatory Affairs
FOR IMMEDIATE RELEASE Sept. 23, 2021
The time is quickly approaching for telephone users in Michigan's 616, 810, 906, and 989 area codes to include an area code with every phone call - known as 10-digit dialing - in preparation for the rollout of the National Suicide Prevention Lifeline.
In just one month, beginning Oct. 24, all phone customers with numbers in the affected Michigan area codes above must dial 10 digits for all local calls. Calls that don't include an area code will not be completed. Instead, a recording may inform you that your call cannot be completed as dialed. If you receive this recording, you must hang up and dial again using the area code with the 7-digit telephone number. That day also marks the end of the permissive dialing period that began in April in which calls dialed with either 7 digits or 10 digits would still be completed.
Important safety and security equipment, such as medical alert devices and alarm and security systems must be programmed to use 10-digit dialing by Oct. 24. Many systems operate on 10-digit dialing by default, but some older equipment may still use 7 digits. Contact your medical alert or security provider if you are not sure whether your equipment needs to be reprogrammed to accommodate the upcoming change to 10-digit local dialing.
Other examples of services that may need to be re-programmed are:
The Federal Communications Commission in July 2020 designated 988 as the abbreviated dialing code to reach the National Suicide Prevention Lifeline that provides 24/7, free and confidential support for people in distress, prevention and crisis resources, and best practices for professionals. The FCC's order requires all telecommunications carriers, interconnected Voice over Internet Protocol (VoIP) providers, and one-way VoIP providers (covered providers) to make any network changes necessary to ensure that users can dial 988 to reach the existing National Suicide Prevention Lifeline by July 16, 2022. Until then, customers should continue to dial 1-800-273-8255 (TALK) to contact the Lifeline.
In many area codes across the country, including in Michigan, 988 is already used as the prefix, or first three digits after the area code of a customer's telephone number. In order for 988 to dial directly to the National Suicide Prevention Lifeline, any area code that includes the 988 prefix must transition from 7-digit dialing (dialing without the area code) to 10-digit dialing (area code with the telephone number). In Michigan, that means every customer in the 616, 810, 906, and 989 area codes must make the transition. Customers in other Michigan area codes aren't affected by these changes.
Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, personal or pet ID tags and other such items to ensure the area code is included.
What will not change?
You may visit the website of the North American Numbering Plan Administrator or email NANPA at email@example.com with questions about the dialing procedure change. Or you may visit the FCC's website. You may also contact your local provider with questions.
For more information, read the MPSC's Consumer Tip on 988 and 10-digit dialing.