Licensing and Regulatory Affairs
“We want to hear from job providers how regulatory reforms can continue to benefit their businesses,” said Calley. “We know we’ve made some great strides in several areas, but we need to determine what further measures are needed to clear the red tape holding back business growth.”
The Department of Licensing and Regulatory Affairs (LARA), in partnership with the Departments of Treasury and Environmental Quality (DEQ), is leading the effort, with the support of the Michigan Economic Development Corporation (MEDC).
The new customer service model will conduct LEAN processes – similar to other major companies – to eliminate delays, duplicative forms and impractical regulations, while protecting the health and safety benefits in Michigan’s regulatory oversight.
RPM has four main goals for collective improvement of customer-facing requirements and processes within state government:
Marquette General Hospital - Duke LifePoint, the regional medical center for Michigan’s Upper Peninsula and beyond, is excited about the recent improvements under RPM.
“As a specialty care hospital, we serve approximately 12,000 inpatients and more than 350,000 outpatients a year,” said Gary Miller, CEO. “When health professionals are licensed sooner, this eliminates delays in our hiring process and allows us to better serve our patients.”
RPM will be implemented in several phases within the pilot departments. The first phase, which was completed in July 2013, resulted in the following process improvements for LARA’s agencies:
The lieutenant governor will continue to meet with business owners around the state to have meaningful dialogue on how RPM is supporting their business, as well as other reforms that should be made to create an environment that fosters growth and job creation.
For more information about RPM, success stories and testimonials, please visit www.michigan.gov/rpm and follow the hashtag #RPMi on Facebook and Twitter.