Licensing and Regulatory Affairs
September 27, 2013 – Lt. Gov. Brian Calley today met with local business leaders at Landaal Packaging Systems in Flint to continue the dialogue on Reinventing Performance in Michigan (RPM) and seek input from businesses on Michigan’s regulatory reform. RPM is a metric-driven customer service model for all state government departments to eliminate the burdensome and unnecessary regulation hurting the state’s job providers.
“We want state government to be a partner in the success of Michigan businesses,” said Calley. “We’ve made several recent reforms that work towards creating a simpler regulatory environment, but we’re just getting started. We will continue to closely examine every aspect of our regulatory structure to remove obstacles and make it easier to do business in Michigan.”
The Department of Licensing and Regulatory Affairs (LARA), in partnership with the Departments of Treasury and Environmental Quality (DEQ) is leading the effort, with the support of the Michigan Economic Development Corporation (MEDC).
The new customer service model will conduct LEAN processes – similar to other major companies – to eliminate delays, duplicative forms and impractical regulations, while protecting the health and safety benefits in Michigan’s regulatory oversight.
RPM has four main goals for collective improvement of customer-facing requirements and processes within state government:
Landaal Packaging, the customer-focused company and full service provider of packaging products, supplies and services, is enthused about the changes happening as a result of RPM.
“Our company is about providing consistent and reliable customer service, while making our customers’ jobs easier and more cost-effective. We are pleased to see that the state shares these values and is making processes more efficient for businesses,” said Steve Landaal, President of Landaal Packaging.
RPM will be implemented in several phases within the pilot departments. The first phase, which was completed in July 2013, resulted in the following process improvements for LARA’s agencies:
The lieutenant governor will continue to meet with business owners around the state to have meaningful dialogue on how RPM is supporting their business, as well as other reforms that should be made to create an environment that fosters growth and job creation.
For more information about RPM, success stories and testimonials, please visit www.michigan.gov/rpm and follow the hashtag #RPMi on Facebook and Twitter.