Licensing and Regulatory Affairs
September 19, 2013 – Lt. Gov. Brian Calley today met with local business leaders at NextEngery in Detroit to discuss the Reinventing Performance in Michigan (RPM) initiative. RPM is a metric-driven customer service model for all state government departments to eliminate the burdensome regulation hurting the state’s job providers.
“What I continue to hear from businesses around the state is that Michigan is on the right track with its regulatory reform,” said Calley. “However, we must continue to eliminate delays and unnecessary paperwork so that our job providers can spend more time growing their business.”
The Department of Licensing and Regulatory Affairs (LARA), in partnership with the Departments of Treasury and Environmental Quality (DEQ) is leading the effort, with the support of the Michigan Economic Development Corporation (MEDC).
The new customer service model will conduct LEAN processes – similar to other major companies – to eliminate delays, duplicative forms and impractical regulations, while protecting the health and safety benefits in Michigan’s regulatory oversight.
RPM has four main goals for collective improvement of customer-facing requirements and processes within state government:
NextEnergy, a nonprofit organization that drives advanced energy investment and job creation, is pleased with the work being done under RPM.
“The state’s new customer service-based model builds a regulatory environment that will help job growth and give business customers back valuable time they need to be successful,” said Jean Redfield, NextEnergy President and CEO.
RPM will be implemented in several phases within the pilot departments. The first phase, which was completed in July 2013, resulted in the following process improvements for LARA’s agencies:
The lieutenant governor will continue to meet with business owners around the state to have meaningful dialogue on how RPM is supporting their business, as well as other reforms that should be made to create an environment that fosters growth and job creation.
For more information about RPM, success stories and testimonials, please visit www.michigan.gov/rpm and follow the hashtag #RPMi on Facebook and Twitter.