Licensing and Regulatory Affairs
September 12, 2013 – Lt. Gov. Brian Calley today met with local business leaders at Dematic Corporation in Grand Rapids to discuss the positive impacts recent regulatory reforms have had on their operations and other improvements needed to make Michigan a top 10 business-friendly state.
“After more than two years transforming state government, we have established ourselves as a leader in implementing positive changes for business,” said Calley. “However, we need a close examination of our regulatory structure to ensure our systems are efficient and friendly for our business customers. We’ve already made great strides toward improving Michigan’s regulatory climate and to accelerate this work, we’ve recently launched a new Good Government initiative, Reinventing Performance in Michigan (RPM).”
RPM is a metric-driven customer service model for all state government departments to eliminate the burdensome and unnecessary regulation hurting the state’s job providers.
The Department of Licensing and Regulatory Affairs (LARA), in partnership with the Departments of Treasury and Environmental Quality (DEQ) is leading the effort, with the support of the Michigan Economic Development Corporation (MEDC).
The new customer service model will conduct LEAN processes – similar to other major companies – to eliminate delays, duplicative forms and impractical regulations, while protecting the health and safety benefits in Michigan’s regulatory oversight.
RPM has four main goals for collective improvement of customer-facing requirements and processes within state government:
For companies like Dematic, a global logistics leader based in Grand Rapids, the growth of their company is often linked to their customers’ success.
“We’re pleased that the state is focused on creating an efficient customer service-based regulation model that will directly help our growth and our customers,” said John Baysore, CEO of Dematic.
RPM will be implemented in several phases within the pilot departments. The first phase, which was completed in July 2013, resulted in the following process improvements for LARA’s agencies:
The lieutenant governor will continue to meet with business owners around the state to have meaningful dialogue on how RPM is supporting their business, as well as other reforms that should be made to create an environment that fosters growth and job creation.
For more information about RPM, success stories and testimonials, please visit www.michigan.gov/rpm and follow the hashtag #RPMi on Facebook and Twitter.