Michigan Digital Strategy

September 2014

From how we create information, to the systems we use to manage it, to how we organize and present, we will focus on our customers’ needs. Putting the customer first means quality information is accessible, current and secure. It means coordinating across agencies to ensure when citizens and employees interact with government information and services, they can find what they need and complete transactions with a level of efficiency and confidence just as they do in the private sector. Customer centric means we research, listen, and continuously improve the way we present information, communicate and deliver service.

In order to achieve the Customer-Centric vision, DTMB is working on a number of strategic initiatives, which constitute the Michigan Digital Strategy.

Cloud First Strategy

  • The environment today:
    • Overall, 46% of the current environment is virtual;
    • Moved to Microsoft Exchange in the cloud (Microsoft Office 365);
    • Overall, approximately 10% in the cloud;
    • Currently developing the Next Generation Digital Infrastructure (NGDI);
    • Currently in the process of better aligning Cyber Security and Enterprise Architecture.
  • Target state four years from now:
    • Cloud First strategy is the way we do business;
    • Create a public-private hybrid cloud;
    • Overall, the target is 85% cloud based.

Mobile First Strategy

  • The environment today:
    • DTMB developed a vision and roadmap for a Mobile First Strategy which allows the State to provide information services when and where they are needed regardless of location – improving employee and citizen efficiency, productivity and satisfaction. This will be used as a guide for State entities to undertake a coordinated transformation of complex interdependent infrastructure and services in order to achieve the vision;
    • A Bring Your Own Device (BYOD) program is being rolled out;
    • An Internal Enterprise Application Store has been developed;
    • Mobilizing the workforce is critical to achieve the benefits of mobility. “Mobile personas” for the employees will be developed to offer mobile devices, wireless access, apps and services to employees to meet their needs;
    • Today we have 254 online services available, a small portion of these are “mobile friendly”;
    • MiPage established the environment to present a unified State of Michigan customer focused service model to citizens. MiPage currently has 7000 downloads and 21 customer interaction services; it is being integrated with MICAM and the Master Person Index, providing the ability to log in and seamlessly interact with applications across multiple agencies.
  • Target state four years from now:
    • All new applications will be built using a mobile first methodology;
    • By the end of 2016, all existing on-line services will be converted to “mobile friendly”;
    • By 2018, the number of on-line services will double  (to over 500);
    • 90% of all state-owned smart phones and iPads will be replaced with BYOD;
    • Internal Enterprise Application store will be the B2E software distribution point for state employees using a mobile device;
    • By 2018, MiPage will have more than 3 million downloads.

Cyber Security

  • The environment today:
    • DTMB has worked a number of improvement projects aimed at securing the state’s IT systems and data; 
    • The Governor has taken a strong leadership position in cyber security;
    • DTMB led the development of the Michigan Cyber Disruption and Response Strategy;
    • The Michigan Cyber Range was launched in 2012 with Merit Network;
    • The Michigan Cyber Civilian Corps was launched in 2014 with the goal to strengthen the cyber security industry in Michigan;
    • The state hosted several Cyber breakfasts, luncheons and cyber summit events;
    • DTMB enhanced the Michigan Security Operations Center and monitoring systems to protect and defend against cyber and physical threats.
  • Target state four years from now:
    • Cyber security at the state will have an updated cyber framework to be more proactive than reactive. An enterprise security risk management program will be business focused and aimed at protecting only that data that needs to be protected;
    • Security operations will focus on continuous monitoring of all devices and big data analytic to effectively locate and remediate intrusions;
    • More focus will be placed on third parties that process state data in an effort to ensure that state critical data is protected;
    • Advances in threat detection and automated response will increase security while simplifying administration and operation.

Identity Management (MICAM)

  • The environment today:
    • This enterprise solution will enable the State to establish, manage, and authenticate user identities on an individual or federated level for all State IT systems;
    • By the end of October 2014, MICAM will be fully operational, connected to the MiPage portal, and it will integrate DCH’s Medicaid applications: MyHealthButton (mobile) and MyHealthPortal (mobile-friendly), for citizen’s access.
  • Target state four years from now:
    • Singular access point that can be potentially leveraged by 9.5 million citizens;
    • All state applications and external/internal users will be migrated to MICAM;
    • By 2018, over 3 million Michigan citizens will be users of MICAM.

Enterprise Information Management (EIM)

  • The environment today:
    • From a data perspective, Michigan still operates in silos, with each department believing itself to be the owner of every individual element of data;
    • DTMB is in the process of establishing an "Open First" data policy that protects the security and privacy of its citizens’ while leveraging technology to drive unprecedented government transparency and citizen engagement.  
  • Target state Four years from now:
    • Michigan will be the first state in the country to operationalize enterprise-wide data governance and truly manage its data as an asset;
    • Michigan will aggressively pursue a share first, open data policy to drive unprecedented government transparency and citizen engagement;
    • By 2015 Michigan will have identified all Master Data across state agencies; all departments of state government will have identified and empowered a functional Chief Data Steward, and the time and resources expended on data sharing will have been reduced by 50%;
    • Governance will enable data and analytics driven policymaking and service delivery by Michigan's departments of state government, driving true value for money government.