File a Complaint

Tow Truck with Car

If you are concerned your auto insurance company is unfairly delaying or denying your claim, charging you the wrong premium, or otherwise is not performing as required under the law, DIFS is here to help. DIFS encourages you to first attempt to resolve your complaint directly with your licensed agent or auto insurance company. If a resolution cannot be reached, you may file a complaint with DIFS by clicking on the button below. Your complaint will be reviewed based on the documents you submit, so please be sure to include all pertinent information.

Online Complaint Form

 

Once you file a complaint, DIFS will respond to your complaint by doing the following:

  • Contacting the auto insurance company, insurance agency and/or licensed insurance agent to obtain a written response.

  • Confirming the auto insurance company and other licensees named in your complaint are performing as required under your policy and the law.

  • Helping you understand options that may be available to you.

You will receive a copy of all correspondence received during DIFS’ review of your complaint, as well as a letter explaining our findings.